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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at


1,Please make sure you have successfully paired the laser with your device. For mobile phones, you can see "Connected" in the upper left corner of our mobile software;For computers, don't forget to click on the "USB flash drive" symbol in the upper right corner until its color changes from grey to green. means to connect. "

2,Please make sure you have adjusted the focus of the laser as required.

3,Make sure you click the "Start" button instead of "Preview" to start. If you just hit the "Preview" button, the laser will just move like a square instead of engraving.

You need to flash the motherboard program to an open source software program.

It may be that the USB data cable does not match the USB port of the computer. You can try to insert it into another USB port of the computer to connect.